Skills Profile

  • Honorably Discharged U.S. Navy Veteran (2016-2020)
  • Full-Time Student with over 70 Credit Hours Completed at Southern New Hampshire University (B.S. Computer Science)
  • Strong Self-Management Experience
  • Proven Leadership
  • Demonstrated ability to work together with customers, users, colleagues, and vendors in a pleasant, enthusiastic manner
  • Excellent communication skills: capable of effectively interacting with individuals at all levels, both verbally and in writing
  • Adaptable to changing circumstances and able to manage time effectively
  • Meticulous in completing tasks on time and seeing them through to completion
  • Skilled in analyzing and solving problems with attention to detail
  • Performance of In-Person and Remote responsibilities
  • Ability to Understand customer’s needs and provide them with appropriate technological tools for their individual/respective job
  • Extensive Computer and Network Management Experience
  • Understanding of On-Premises and Cloud based management solutions
  • Expertise in Windows, Mac, and Linux Operating Systems
  • Solid Foundation in Microsoft Administration, both Cloud and On-Prem: Active Directory, Azure, Intune, Exchange, Teams, Entra, Office
  • Possesses in-depth technical knowledge of desktop hardware and components
  • Proficiency in C/C++, Python, SQL, and Powershell

Current Job

ITsolutions Technical Operations Lead — Sterling Infrastructure, Inc.
September 2025 – Present

  • Continuation of all functions of the ITsolutions Lead Technician role, broadening and expanding the scope. 
  • Worked as central point between help desk, applications, infrastructure and cyber security teams. Ensuring the smooth functioning of the organization’s technical infrastructure, applications, and processes.
  • Served as a key point of contact and trusted contributor for executive IT leadership: including the VP of Infrastructure and Cyber Security, VP of Enterprise Applications, and Director of IT Customer Service, providing direct support on daily strategic and technical initiatives. 
  • Implementation of standard operating procedures: including managing Change requests for efficient operations.
  • Lead Troubleshooting and Incident response, above and beyond, conducting post-incident reviews to prevent future occurrences.
  • Focus on budget management including choosing a new ITSM platform, negotiating with Vendors to acquire more amiable terms, and a push to streamline and automate processes.
  • Hands-on implementation of Microsoft Intune for the organization, including device onboarding, package creation and testing, and development of deployment strategies.

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