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Skills Profile

  • Honorably Discharged U.S. Navy Veteran (2016-2020)
  • Full-Time Student with 70 Credit Hours Completed at Southern New Hampshire University (B.S. Computer Science)
  • Strong Self-Management Experience
  • Proven Leadership
  • Demonstrated ability to work together with customers, users, colleagues, and vendors in a pleasant, enthusiastic manner
  • Excellent communication skills: capable of effectively interacting with individuals at all levels, both verbally and in writing
  • Adaptable to changing circumstances and able to manage time effectively
  • Meticulous in completing tasks on time and seeing them through to completion
  • Skilled in analyzing and solving problems with attention to detail
  • Performance of In-Person and Remote responsibilities
  • Ability to Understand customer’s needs and provide them with appropriate technological tools for their individual/respective job
  • Extensive Computer and Network Management Experience
  • Understanding of On-Premises and Cloud based management solutions
  • Expertise in Windows, Mac, and Linux Operating Systems
  • Solid Foundation in Microsoft, both Cloud and On-Prem: Active Directory, Azure, Exchange, Teams, Entra, Office
  • Possesses in-depth technical knowledge of desktop hardware and components
  • Proficiency in C/C++, Python, SQL, and Powershell

Current Job

ITsolutions Lead Technician — Sterling Infrastructure Inc.
February 2022 – Present

  • Lead and supported a Team of 9 Help Desk Technicians, providing daily guidance and mentorship
  • Trained new team members on procedures, tools, and best practices to ensure smooth onboarding and consistent performance
  • Acted as the primary escalation point for complex technical issues, delivering timely solutions and coaching team members through resolutions
  • Fostered a collaborative team environment by answering questions, offering feedback, and encouraging continuous learning
  • Maintained Imaging Servers and Imaging Templates
  • Participated in multiple company acquisitions, in which we migrated users and data
  • Initiation and completion of multiple projects to increase productivity, cost savings, and company growth. Including:
    • BookStack: New open-source documentation system, using a linux server which I helped create and maintain
    • Trimble Business Center License Structure: moved from an on-premises to cloud based structure for three companies and dozens of users
    • Teams Phone Migration: switching our help desk line from Ivanti’s IVR to a Teams Auto-Attendant/Call Queue
  • Started a HomeLab to perfect skills and grow in new ones. (My own Microsoft 365 Exchange, WordPress sites, Ubiquity networking equipment)
  • Constantly volunteering for new work, in order to learn and try new things
  • Wrote and published countless knowledge base articles to address regular issues and break-fixes
  • Continually meeting and exceeding expectations

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